pentair screenlogic interface protocol adapter troubleshooting

If you were able to PING but the ScreenConnect shows no data for your system, there there is a communication problem between the Adapter inside and the box outside.Īssuming that we do have a good Brick we now must change the IP Address on the brick to the IP address that your router uses as its gateway. If you were unable to see the Brick via IPCONFIG and PING then it probably is, in fact, toast. These steps are useful in verifying where the problem lies. At this point you now have verified that the brick is good and that the connection to the panel outside is good. Try turning on your pump, etc to make sure commands work. It should load and now talk to your control panel outside. At the login screen connect to the brick Using the Hex Code located on your brick for Username (Pentair: xx-xx-xx) and the numbers on the yellow sticker on the brick for the password.ĥ.

Now run the ScreenLogic Connect program on your computer in Administrator Mode. If you did everything right you should get an answer from the brick.Ĥ. The gateway will show the same IP address as your brick. Verify that your Ethernet adapter is now on the same network as your brick.

In my case 192.168.1.* Paper-clipping the brick to a full reset should reset the bricks IP to the default.ģ. 192.168.1.10 The last number can be what ever you choose, but the first three must match the IP on your brick. I also manually configured the laptops IP to the same subnet as the gateway. In this case I changed the gateway to 192.168.1.170. Set your computers Ethernet port gateway to whatever the IP address is for your brick. Connect the Brick directly to a desktop or laptop with an Ethernet cable.Ģ. Force the Bricks IP to match the routers Gateway IP.ġ. Verify if the Brick was in fact bricked.Ģ. I decided that I needed to do two things.ġ. Running the firmware update.exe showed that it saw the brick but couldn’t hand shake. Trying the paper clip reset did not work. I’m assuming this was assigned by the old router that it was hooked up to at one time in the past.

The Protocol Adapter or Brick, has an IP Address saved in the firmware. I was successful, and here’s what I found. In order to try to save them a buck I attempted to get it to work. They suggested that the “brick” was bricked and they needed a new one. The old owner was unable to ever get ScreenLogic to connect, and my parents had a Pentair dealer come out to troubleshoot the problem with no luck. My parents recently bought a home and the Pentair Protocol Adapter was not able to communicate.

Pentair screenlogic interface protocol adapter troubleshooting